Associate Fraud & Claims Operations Representative
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier‑1 brand, common entry-level operations title, and Hyderabad metro location increase candidate competition.
Role requires banking fraud and claims operational experience, limiting transferability across industries.
Only a minimal 6+ months experience requirement and no fixed certifications, so filters are loose.
Job Description
Structured overview of role & requirementsAbout This Role
Support and document customer claims by capturing detailed information and conducting research on claim statuses.
Identify and act on opportunities to improve customer experience through analysis of complex account activity.
Perform routine customer support and investigative tasks, handle inbound calls, escalate issues to senior team members as needed.
Minimum Requirements
6+ months of customer service support experience or equivalent via work experience, training, military experience, or education.
Work Experience Required: Minimum 6+ months customer service support or equivalent.
No explicit educational degree requirement stated.
Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience working in customer-facing, call center or operations environments focused on claims or fraud support.
Comfortable working under direction and escalating issues appropriately in a structured team setting.
Able to balance investigative research with maintaining routine customer service workflows effectively.