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Protocol Intelligence
Data-driven signals on your job's competitivenessFreshworks brand, Bengaluru location, and general product title increase competition but AI specialization narrows it.
Strong SaaS and AI-agent product experience required, limiting cross-industry portability.
Multiple mandatory years and specific AI product experience create strict screening for candidates.
Job Description
Structured overview of role & requirementsAbout This Role
Define and drive long-term strategy, vision, and roadmap for AI Agent product line focusing on customer and employee experience use cases.
Own business metrics and OKRs; prioritize initiatives in collaboration with product, engineering, and GTM leadership to ensure product-market fit and adoption.
Translate complex requirements into technical specs and manage delivery for AI/ML/Agentic AI features throughout their lifecycle.
Minimum Requirements
10+ years in global/cross-functional software teams within a software product company, preferably SaaS.
7+ years core product management experience in internet software products.
3+ years managing AI/ML/NLP/Agentic AI products, with lifecycle management experience.
Bachelor's degree in Business, Computer Science, or related field (MBA preferred).
Ideal Candidate Profile
Experienced in building and managing AI Agents, AI Assistants, or AI Copilot platforms with proven ability to define and execute AI-focused product strategy.
Strong analytical orientation with ability to leverage customer insights and drive adoption and engagement.
Operates effectively in cross-functional global software environments, balancing technical, business, and customer needs with strong ownership.