Ops Sup Sr Supervisor - C11
Citi (company site, opens in a new tab)8–10 yrsPuneOn-siteDirect career pageEst. 12–22 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and mentor a team of 16 direct reports in Disputes investigation operations support.
- Manage daily team operations, delegate responsibilities, train staff, monitor performance, and recommend HR actions such as promotions or terminations.
- Ensure seamless delivery of operations support services aligned with Citi processes, mitigate risk of SLA impacts, regulatory risk, and overtime due to capacity issues.
Minimum Requirements
- 8-10 years of related business experience with at least one-year supervisory experience.
- Bachelor’s degree or equivalent experience required.
- Proficiency in Microsoft Office.
- Willingness to work 24x7 shift schedules including late night IST shifts.
Ideal Candidate Profile
- Experienced operations leader with a strong background in disputes process management.
- Able to make independent judgements and act with autonomy while supervising a sizeable team.
- Skilled in process improvement, risk assessment, and maintaining regulatory compliance.