Platform Product Owner - Zendesk
Logitech International S.A. (company site, opens in a new tab)12+ yrsChennaiOn-siteDirect career pageEst. 30–55 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and execute the Zendesk platform architecture and technical roadmap aligned with business priorities, ensuring platform robustness, scalability, and security.
- Lead and mentor the Zendesk engineering and administration team, overseeing technical execution including custom app development, integrations, and advanced ticket routing.
- Serve as the primary liaison between customer experience leadership and engineering, translating business needs into technical requirements and communicating roadmap and risks to stakeholders.
Minimum Requirements
- Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or equivalent practical experience.
- 12+ years of experience designing, configuring, and delivering enterprise customer service platforms.
- 5+ years in a Product Owner, Platform Manager, or Enterprise Solution Architect role focused on Zendesk.
- Deep technical expertise across Zendesk Suite (Support, Guide, Talk, Messaging, Explore, Sunshine), Zendesk Apps Framework, REST APIs, Liquid markup, Webhooks, and enterprise system integrations.
Ideal Candidate Profile
- Senior technical leader with extensive hands-on experience in Zendesk platform architecture and complex custom integrations.
- Experienced in Agile/Scrum environments, able to manage product backlogs and balance functional with non-functional requirements like scalability and compliance.
- Skilled in stakeholder communication bridging CX strategy and engineering delivery within a global organization operating hybrid work models.