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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, mid-level manager title, metro location, and broad transferable skills increase competition.
Training skills are transferable, but SaaS customer-success context and senior stakeholder engagement require domain fit.
No explicit years but requires facilitation, stakeholder influence, and L&D credibility, so medium strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Own and facilitate high-quality global enablement programs and workshops for Customer Success and Professional Services teams, ensuring delivery quality and learner success.
Manage complex enablement programs end-to-end from vision to execution, collaborating with senior stakeholders and cross-functional partners to propose solutions.
Develop and maintain onboarding curriculum and learning assets, leveraging AI tools and emerging technologies to enhance learning experiences and operational efficiency.
Minimum Requirements
Proven training and facilitation experience.
Strong collaboration skills with ability to influence at Director/Sr. Director/VP levels.
Self-directed with strong ownership and solution orientation.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing or leading enablement programs with strategic ownership and stakeholder management at senior levels.
Comfortable working in ambiguous, complex environments and embracing innovative AI-driven methods for training.
Able to facilitate engaging learning experiences and adjust approaches based on feedback, demonstrating leadership regardless of formal people management experience.