Software Support Engineer - Tier 3
Applied Materials, Inc.Match Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, mid-level generalist support role in Bangalore with broad skill requirements increases candidate competition.
Role requires semiconductor equipment support, HW+SW integration and on-site experience, limiting industry transferability.
Explicit 5+ years Tier-3 support requirement plus technical OS and troubleshooting skills raises filter strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Provide Tier 3 software technical support for products installed at customer sites worldwide, resolving escalated SW issues without code changes.
Analyze and troubleshoot complex software, IT, and database problems including root cause analysis and reproducing customer issues internally.
Contribute to software development activities including roadmap milestones, feature reviews, new product introductions, and developing training and support tools.
Minimum Requirements
At least 5 years of experience in Technical Support or equivalent Tier 3 role.
Bachelor's or Master's degree in Computer Science, Engineering, or related technical field.
Proven experience with Microsoft and Linux operating systems.
Willingness to work off-hours/weekends and travel up to 20%.
Ideal Candidate Profile
Experience supporting large-scale, multi-disciplinary software systems in a technical Tier 3 support capacity.
Comfortable collaborating globally with support, R&D, hardware, and application teams to troubleshoot and improve software products.
Experience contributing to software development lifecycle including testing, integration, and customer-facing demonstrations.