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Job Description
Structured overview of role & requirementsAbout This Role
Manage and troubleshoot customer issues related to platform operations products using Salesforce, ensuring timely resolution.
Maintain, improve, and follow standard operating procedures and process documentation for platform operations support.
Communicate project status and risks to managers and stakeholders while supporting process improvement efforts across platform operations and customer workflows.
Minimum Requirements
2+ years of professional experience or equivalent combination of education and experience.
Proficiency in managing customer support workflows and troubleshooting within platform or product operations.
Experience with Salesforce or similar customer service platforms is implied but not explicitly mentioned.
Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in platform operations or customer support within technology or healthcare products involving integrations like HL7, APIs, or platform services.
Strong ownership of operational responsibilities with the ability to learn new technologies and improve support workflows.
Skilled in communicating project updates to diverse stakeholders and identifying opportunities for automation or enhanced tooling.