Supply Quality Manager
Nebula: Spiritual Guidance Space3+ yrsDelhi NCRRemoteDirect career pageEst. 8–16 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own quality control for consultation chats focusing on cultural fit, retention, and engagement within the India product.
- Build and implement training programs and quality standards for India-based experts, including screening and hiring candidate experts.
- Identify and resolve expert performance bottlenecks and contribute to esoteric content features for the astrology platform.
Minimum Requirements
- 3+ years experience on an astrology/consultation platform in roles related to supply, quality, or expert training, OR 2+ years in supply/marketplace operations plus hands-on Vedic astrology practice.
- Fluent in Hindi and English (minimum B2 level).
- Working knowledge or education in Vedic astrology (Kundli reading, dashas, transits, nakshatras) or related tools like KP, Lal Kitab, Nadi, Prashna, Vastu, numerology, gemology.
- Work Experience Required: 3+ years as above; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience with building processes and training programs from scratch in a spiritual or consultation context without pre-existing playbooks.
- Comfortable providing direct feedback and managing cross-cultural communication with experts.
- Experience using AI tools to analyze large volumes of chats for quality insights and improvements.