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Protocol Intelligence
Data-driven signals on your job's competitivenessGeneralist operations analyst title and metro location increase candidate competition moderately.
Operations, UAT, and ticketing skills are easily transferable across industries, reducing background sensitivity.
Explicit 2–3 year requirement plus mandatory Jira, UAT, and operations skills create moderate shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Act as a liaison between Operations, Product, and Technology teams to identify, document, and resolve operational challenges.
Manage and track technology and product issues through Jira, coordinating testing and implementation to ensure solutions meet expected outcomes.
Analyze operational data to identify trends, validate fixes via user acceptance testing, and prepare reports on issue status and improvements.
Minimum Requirements
2 to 3 years of relevant experience in operations, business analysis, user acceptance testing, ticket management, process improvement, or product/technology support.
Experience collaborating with Operations, Product, and Technology teams.
Proficiency in Jira or similar ticket management tools, and experience in preparing test scenarios and performing user acceptance testing.
Work Experience Required: 2 to 3 years in relevant fields as stated; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in translating operational problems into clear business requirements for technical teams.
Skilled in multi-team coordination involving Operations, Product, and Technology with strong organizational and tracking capabilities.
Comfortable working with data analysis, process documentation, and validating system changes to achieve measurable operational improvements.