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Protocol Intelligence
Data-driven signals on your job's competitivenessNiche ServiceNow specialization and senior 8+ years reduces candidate pool despite metro locations.
ServiceNow certification and platform expertise are highly domain-specific and not easily transferable.
Mandatory 8-15 years, CSA certification and extensive ServiceNow skills make filters stringent.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and ensure stability, performance, and health of the ServiceNow platform including ITSM, ITOM, HRSD, CMDB, Asset Management modules.
Lead incident management escalation, troubleshooting, root cause analysis, and ensure SLA adherence in production support activities.
Drive platform development, configuration, integration, automation, upgrades, governance, security compliance, and continuous improvement initiatives.
Minimum Requirements
5+ years hands-on experience with ServiceNow platform operations, development, or administration in large enterprise environments.
Mandatory ServiceNow Certified System Administrator (CSA) certification.
Strong proficiency in JavaScript, Flow Designer, Business Rules, Script Includes, UI Policies, REST/SOAP APIs, MID Server, IntegrationHub, and ITSM (Incident, Problem, Change, CMDB).
Work Experience Required: 8-15 years total relevant experience; Location: Hyderabad / Noida / Gurugram; Shift timings: 2:00 PM to 10:30 PM (IST).
Ideal Candidate Profile
Experienced in managing large scale, complex ServiceNow platforms with strong operational ownership and production support skills under pressure.
Technical leadership ability to mentor teams, collaborate with cross-functional Agile teams, and support release and lifecycle management.
Strong understanding of ITIL, Agile, DevOps and enterprise governance, security, compliance frameworks alongside automation and performance optimization mindset.