Servicenow Operations
Algoworks (company site, opens in a new tab)8–15 yrsOn-siteDirect career pageEst. 22–38 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and ensure stability, performance, and health of the ServiceNow platform including ITSM, ITOM, HRSD, CMDB, Asset Management modules.
- Lead incident management escalation, troubleshooting, root cause analysis, and ensure SLA adherence in production support activities.
- Drive platform development, configuration, integration, automation, upgrades, governance, security compliance, and continuous improvement initiatives.
Minimum Requirements
- 5+ years hands-on experience with ServiceNow platform operations, development, or administration in large enterprise environments.
- Mandatory ServiceNow Certified System Administrator (CSA) certification.
- Strong proficiency in JavaScript, Flow Designer, Business Rules, Script Includes, UI Policies, REST/SOAP APIs, MID Server, IntegrationHub, and ITSM (Incident, Problem, Change, CMDB).
- Work Experience Required: 8-15 years total relevant experience; Location: Hyderabad / Noida / Gurugram; Shift timings: 2:00 PM to 10:30 PM (IST).
Ideal Candidate Profile
- Experienced in managing large scale, complex ServiceNow platforms with strong operational ownership and production support skills under pressure.
- Technical leadership ability to mentor teams, collaborate with cross-functional Agile teams, and support release and lifecycle management.
- Strong understanding of ITIL, Agile, DevOps and enterprise governance, security, compliance frameworks alongside automation and performance optimization mindset.