Manager – Quality & Process Excellence
Prodapt (company site, opens in a new tab)11–14 yrsMumbaiOn-siteDirect career pageEst. 20–35 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Establish and drive quality governance, audits, operational controls, and compliance across GCX Managed Network Services in Mumbai.
- Develop and monitor quality KPIs, service-level compliance, process maturity, and continuous improvement initiatives, including RCA and CAPA management.
- Collaborate with network operations, service delivery, engineering, customers, and vendors to enhance service quality, performance reporting, and process standardization.
Minimum Requirements
- 11–14 years of professional experience in quality management, process excellence, service management, or technology operations, preferably in telecom or network managed services.
- Experience with process audits, SOP development, compliance monitoring, RCA, CAPA, SLA/KPI management, and continuous improvement initiatives.
- Location: Mumbai (implied by role support location), but not explicitly stated mandatory onsite requirement.
- Work Experience Required: 11–14 years in relevant domains as mentioned; notice period or educational qualifications not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader with strong domain knowledge in telecom, network managed services, enterprise IT services, or complex service-delivery environments.
- Demonstrated capability in driving cross-functional improvements involving audits, process governance, operational controls, and vendor management.
- Strong skills in structured methodologies like Lean/Six Sigma (certifications preferred), managing service-quality metrics, and stakeholder management including external vendors and customers.