Manager – Quality & Process Excellence
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Protocol Intelligence
Data-driven signals on your job's competitivenessSenior metro role with broad responsibilities increases competition, though telecom service specialization moderates applicant pool.
Role requires telecom-managed-service and vendor governance experience, limiting transferability across industries.
Explicit 11–14 years requirement plus domain-specific telecom and SLA expertise raises shortlisting rigidity.
Job Description
Structured overview of role & requirementsAbout This Role
Establish and drive quality governance, audits, operational controls, and compliance across GCX Managed Network Services in Mumbai.
Develop and monitor quality KPIs, service-level compliance, process maturity, and continuous improvement initiatives, including RCA and CAPA management.
Collaborate with network operations, service delivery, engineering, customers, and vendors to enhance service quality, performance reporting, and process standardization.
Minimum Requirements
11–14 years of professional experience in quality management, process excellence, service management, or technology operations, preferably in telecom or network managed services.
Experience with process audits, SOP development, compliance monitoring, RCA, CAPA, SLA/KPI management, and continuous improvement initiatives.
Location: Mumbai (implied by role support location), but not explicitly stated mandatory onsite requirement.
Work Experience Required: 11–14 years in relevant domains as mentioned; notice period or educational qualifications not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced leader with strong domain knowledge in telecom, network managed services, enterprise IT services, or complex service-delivery environments.
Demonstrated capability in driving cross-functional improvements involving audits, process governance, operational controls, and vendor management.
Strong skills in structured methodologies like Lean/Six Sigma (certifications preferred), managing service-quality metrics, and stakeholder management including external vendors and customers.