Assistant Manager - Process Training (Process Trainer/ Training Delivery/ Training Management/Trainer) - Hyderabad
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Protocol Intelligence
Data-driven signals on your job's competitivenessKnown BPO employer, common training role title, and metro Hyderabad increase applicant competition.
Training skills transferable across industries but process-specific domain knowledge (BFSI, insurance) raises sensitivity.
No explicit years, certifications, or mandatory domain qualifications are listed.
Job Description
Structured overview of role & requirementsAbout This Role
Deliver training to new hires and existing staff as per training manuals and standards including publishing relevant reports.
Manage and lead all regular training interventions like Training Needs Identification/Analysis, refreshers, and knowledge assessments, including designing short training content.
Evaluate post-training agent performance during On-the-Job-Training, update training materials periodically, handle all training-related reporting, and interact with clients for process improvements.
Minimum Requirements
Bachelor's degree.
Experience Required: Not explicitly mentioned in the JD.
Work from office in Hyderabad with rotational shifts.
Mandatory skills include training delivery, training management, and report generation as inferred from responsibilities.
Ideal Candidate Profile
Experienced in conducting end-to-end training processes including needs analysis, delivery, evaluation, and content creation for business process roles.
Comfortable working in a client-interfacing role involving performance reporting and process improvement suggestions.
Able to manage multiple training-related tasks with strong reporting and stakeholder interaction capabilities in a rotational shift environment.