Assistant Manager - Process Training (Process Trainer/ Training Delivery/ Training Management/Trainer) - Hyderabad
WNS Global Services (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 6–12 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Deliver training to new hires and existing staff as per training manuals and standards including publishing relevant reports.
- Manage and lead all regular training interventions like Training Needs Identification/Analysis, refreshers, and knowledge assessments, including designing short training content.
- Evaluate post-training agent performance during On-the-Job-Training, update training materials periodically, handle all training-related reporting, and interact with clients for process improvements.
Minimum Requirements
- Bachelor's degree.
- Experience Required: Not explicitly mentioned in the JD.
- Work from office in Hyderabad with rotational shifts.
- Mandatory skills include training delivery, training management, and report generation as inferred from responsibilities.
Ideal Candidate Profile
- Experienced in conducting end-to-end training processes including needs analysis, delivery, evaluation, and content creation for business process roles.
- Comfortable working in a client-interfacing role involving performance reporting and process improvement suggestions.
- Able to manage multiple training-related tasks with strong reporting and stakeholder interaction capabilities in a rotational shift environment.