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Protocol Intelligence
Data-driven signals on your job's competitivenessKnown employer, metro location, and generalist manager title with AI skills increase candidate competition.
Role requires specialized AI/LLM and platform engineering expertise, limiting easy cross-industry transferability.
Explicit 8+ years plus 2+ years management and mandatory Python, AWS, and AI/LLM skills create strict filters.
Job Description
Structured overview of role & requirementsAbout This Role
Lead design and delivery of a scalable AI-powered triage platform reducing mean time to resolution for customer issues.
Architect quarterly releases of diagnostic tools on AWS balancing innovation with stability and security.
Build and grow a high-performing engineering team focused on AI and cloud-native technologies, including hands-on code reviews and technical mentorship.
Minimum Requirements
Bachelor's degree or higher in Computer Science, Computer Engineering, Data Science, Information Systems, or related STEM field.
8+ years software engineering experience with at least 2+ years in engineering management or technical leadership.
Proven expertise in AI and LLMs, Python development, AI agent frameworks such as LangChain, and AWS cloud infrastructure.
Work location: Chennai, India; On-site work model (5 days/week).
Ideal Candidate Profile
Experienced technical leader skilled in both hands-on AI platform development and engineering team management.
Strong background in building diagnostic or customer support tools, with knowledge of observability and root cause analysis.
Able to collaborate effectively with product and customer success teams to translate business needs into technical solutions and scale enterprise-grade AI automation.