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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level enterprise CSM role, metro location, and popular title create high applicant competition.
Core CSM skills transfer across industries but legal/LLM preference raises domain specificity.
Explicit 5+ years and enterprise SaaS account requirements make shortlisting moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end post-sales account management for high-value enterprise clients in APAC, focusing on adoption, retention, and expansion.
Lead onboarding and implementation for complex multi-stakeholder deployments across legal and professional services sectors.
Collaborate cross-functionally to translate customer needs into product value and influence product roadmap for APAC market.
Minimum Requirements
5+ years in customer success, account management, or strategic consulting in enterprise SaaS or technology.
Must be authorized to work in India; visa sponsorship unavailable.
Experience managing complex enterprise accounts involving C-suite and senior legal leadership.
Bases or willing to relocate to Singapore with ability to travel regionally (APAC).
Ideal Candidate Profile
Experience working with legal industry clients, professional services, or AI/LLM products preferred.
Strong analytical skills using customer data and KPIs to drive engagement and reduce churn.
Proven ability to lead strategic initiatives and influence stakeholders across functional and senior leadership levels.