Operations Manager
U.S. Bank (company site, opens in a new tab)13+ yrsChennaiOn-siteDirect career pageEst. 35–60 LPA
Posted on 21 Sept
Reach people at U.S. Bank
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at U.S. Bank you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Accountable for end-to-end service delivery and operational risk management across commercial lending lifecycle functions including loan boarding, servicing, collateral management, documentation, and syndications support.
- Lead and manage a multi-functional team of 100+ FTEs to meet SLA, quality, turnaround time, and regulatory compliance standards under a follow-the-sun operating model.
- Drive transformation initiatives including automation, digital innovation, and process re-engineering to improve productivity and cost efficiency.
Minimum Requirements
- 13+ years in banking or financial services operations with at least 8+ years leading large teams and 8+ years in commercial/wholesale lending operations.
- Bachelor’s degree in finance, business, accounting or relevant field; related work experience accepted.
- Proven experience operating within a global capability center or shared services supporting US/European banks.
- Work location: Chennai; Work model: 5 days office; Shift hours: 9 AM to 6 PM.
Ideal Candidate Profile
- Experienced in large-scale lending operations with deep knowledge of commercial lending lifecycles, including loan servicing platforms like nCino, LoanIQ, AFSVision.
- Skilled at managing regulatory compliance including SOX, BSA/AML, OCC/FRB expectations, and risk controls in a global financial institution context.
- Demonstrated ability to lead complex transformations, integrate automation technologies and collaborate effectively with US-based senior leadership.