Customer Service Executive - Network Operations & Support
Tata Communications LimitedMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, and common NOC role increase applicant competition.
Domain-specific networking protocols and CCNA make cross-industry transfer limited.
Requires CCNA and network protocol skills but no explicit years, so moderate filter strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Monitor and troubleshoot IP networks, including switching (VLAN, STP, trunking) and routing protocols (OSPF, BGP, EIGRP) using NOC tools and dashboards.
Manage incidents by logging, tracking, resolving or escalating as per defined Incident Management processes while ensuring SLA adherence.
Support routine network health checks, generate operational reports, document incidents and work with internal teams or service providers for closure.
Minimum Requirements
Bachelor’s degree in Engineering.
Hands-on experience with IP networks and LAN/WAN technologies including switching and routing protocols.
CCNA or equivalent certification mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Familiar with SLA-driven environments and incident management with practical troubleshooting skills at Level 1 NOC support.
Comfortable coordinating with cross-functional teams and documenting detailed incident tickets in tools like ServiceNow, Remedy, or Jira.
Basic understanding of network security concepts and wireless technologies indicates readiness to handle typical enterprise network operations.