Customer Service Executive - Network Operations & Support
Tata Communications Limited (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 3–6 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Monitor and troubleshoot IP networks, including switching (VLAN, STP, trunking) and routing protocols (OSPF, BGP, EIGRP) using NOC tools and dashboards.
- Manage incidents by logging, tracking, resolving or escalating as per defined Incident Management processes while ensuring SLA adherence.
- Support routine network health checks, generate operational reports, document incidents and work with internal teams or service providers for closure.
Minimum Requirements
- Bachelor’s degree in Engineering.
- Hands-on experience with IP networks and LAN/WAN technologies including switching and routing protocols.
- CCNA or equivalent certification mandatory.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Familiar with SLA-driven environments and incident management with practical troubleshooting skills at Level 1 NOC support.
- Comfortable coordinating with cross-functional teams and documenting detailed incident tickets in tools like ServiceNow, Remedy, or Jira.
- Basic understanding of network security concepts and wireless technologies indicates readiness to handle typical enterprise network operations.