Production support - Senior Software engineer
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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level metro production-support role with broad tech requirements and known services employer increasing competition.
Core DevOps and production-support skills are moderately transferable across industries with some domain-specific knowledge.
Explicit 5–10 years plus mandatory production-support, cloud, languages, and deployment experience increases filter strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Own production monitoring, alerting, and incident management to ensure application stability and reliability.
Conduct deep-dive root cause analysis for critical incidents and collaborate to implement permanent fixes.
Support deployment processes including blue/green and canary releases with DevOps teams for zero-downtime transitions.
Minimum Requirements
5–10 years of experience in production support/software engineering roles.
Bachelor's degree in Computer Science or related field with minimum 3 years relevant experience.
Strong experience with Java and/or Python, AWS/cloud environments, OpenShift, containerized applications, and NoSQL databases like MongoDB.
Experience with CI/CD pipelines, DevOps collaboration, P1/P2 incident handling, and production monitoring/observability.
Ideal Candidate Profile
Experienced in troubleshooting complex production issues across multiple technologies including Java, Python, Node.js, and cloud-native environments.
Proficient with observability tools and deployment strategies (Blue/Green, Canary) indicating strategic ownership of production stability.
Comfortable working cross-functionally with development, architecture, and DevOps teams to drive continual improvement and automation in production support.