Production support - Senior Software engineer
CGI (company site, opens in a new tab)5–10 yrsHyderabadOn-siteDirect career pageEst. 12–22 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own production monitoring, alerting, and incident management to ensure application stability and reliability.
- Conduct deep-dive root cause analysis for critical incidents and collaborate to implement permanent fixes.
- Support deployment processes including blue/green and canary releases with DevOps teams for zero-downtime transitions.
Minimum Requirements
- 5–10 years of experience in production support/software engineering roles.
- Bachelor's degree in Computer Science or related field with minimum 3 years relevant experience.
- Strong experience with Java and/or Python, AWS/cloud environments, OpenShift, containerized applications, and NoSQL databases like MongoDB.
- Experience with CI/CD pipelines, DevOps collaboration, P1/P2 incident handling, and production monitoring/observability.
Ideal Candidate Profile
- Experienced in troubleshooting complex production issues across multiple technologies including Java, Python, Node.js, and cloud-native environments.
- Proficient with observability tools and deployment strategies (Blue/Green, Canary) indicating strategic ownership of production stability.
- Comfortable working cross-functionally with development, architecture, and DevOps teams to drive continual improvement and automation in production support.