Lead Customer Success Engineer
UKG (company site, opens in a new tab)7+ yrsPuneOn-siteDirect career pageEst. 18–30 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as senior technical advisor and product enablement leader for India Customer Success organization, partnering closely with Customer Success Managers (CSMs).
- Drive improved customer outcomes by providing technical guidance, product adoption strategies, and data-driven risk identification across UKG products.
- Design and deliver scalable enablement assets, demo libraries, talk tracks, and coaching materials to enable CSMs to connect product features to measurable business outcomes.
Minimum Requirements
- 7+ years of experience with UKG products in roles such as implementation, consulting, customer support, or advisory.
- Deep expertise in one or more UKG solution areas (Pro, WFM, Ready, Talent, Payroll, Reporting, Integrations, or Security).
- Proven experience creating customer-facing demos, webinars, enablement materials, or technical content.
- Work Experience Required: 7+ years explicitly mentioned; Notice Period: Not explicitly mentioned.
Ideal Candidate Profile
- Strong analytical skills with experience interpreting customer health, adoption, support, and telemetry data to identify risks and opportunities.
- Ability to translate complex product releases into clear, outcome-focused enablement and coaching for CSMs.
- Experienced facilitator and presenter capable of engaging diverse stakeholders including CSMs, customer executives, and technical teams.