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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level, metro-based generalist support role with broad tech requirements increases candidate competition.
Cloud-native support skills are broadly transferable across industries.
Explicit 4+ years requirement plus multiple mandatory cloud, Kubernetes, Linux, and database skills increases filter strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Provide technical support by troubleshooting enterprise applications, cloud deployments (Docker, Kubernetes on AWS/Azure/GCP), and integrations to resolve customer issues.
Collaborate with Engineering and DevOps teams for issue resolution and maintain support documentation such as knowledge articles and troubleshooting guides.
Automate repetitive support tasks using Python/Shell scripting and monitor recurring issues to identify automation opportunities.
Minimum Requirements
4+ years of experience in enterprise application/technical support.
Strong Linux troubleshooting skills, hands-on experience with Docker and Kubernetes.
Good understanding of Java applications, REST APIs, microservices, and strong SQL/database troubleshooting skills.
Bachelor’s degree in Computer Science, IT, Electronics, or related field.
Ideal Candidate Profile
Experienced in enterprise troubleshooting in cloud-native environments involving container orchestration and distributed services.
Has a practical understanding of automation in support contexts using scripting languages and familiarity with monitoring/logging tools.
Collaborative and capable of working across Engineering, DevOps, and Product teams to resolve complex technical issues.