Senior Consultant, I&O Operations - Change Management
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Protocol Intelligence
Data-driven signals on your job's competitivenessSenior, niche ITSM change role at a metro-location MNC yields moderate competition.
Requires ITSM/ITIL expertise, CAB leadership and ServiceNow familiarity, limiting industry transferability.
Explicit 10+ years requirement and mandatory ITSM/change leadership skills make screening strict.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and govern enterprise Change Management processes ensuring risk-based authorization, scheduling, and implementation of technology changes.
Chair Change Advisory Board (CAB) forums and oversee assessment of change readiness, business impact, technical risks, and approval decisions.
Drive operational risk reduction by partnering with cross-functional teams to improve service stability and lead post-implementation reviews, reporting key performance indicators to leadership.
Minimum Requirements
Bachelor's degree in IT, Computer Science, Engineering, Business Administration, or related field, or equivalent experience.
10+ years of extensive experience in IT Service Management, technology operations, governance, or operational risk with significant hands-on Change Management leadership.
Proven experience leading CAB or equivalent governance forums in a large, complex, or global organization.
Strong working knowledge of ITIL Change Enablement practices and experience with an enterprise ITSM platform; ServiceNow experience preferred.
Ideal Candidate Profile
Experienced leader capable of influencing senior technology leaders and business stakeholders across complex, global organizations under governance and operational risk constraints.
Strategic operator skilled in chairing governance forums, balancing business agility with risk, and integrating audit and compliance requirements.
Demonstrated track record in improving Change Management workflows, driving continuous improvement and measurable process outcomes using ITSM tools such as ServiceNow.