Senior Consultant, I&O Operations - Change Management
Cargill (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 20–30 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and govern enterprise Change Management processes ensuring risk-based authorization, scheduling, and implementation of technology changes.
- Chair Change Advisory Board (CAB) forums and oversee assessment of change readiness, business impact, technical risks, and approval decisions.
- Drive operational risk reduction by partnering with cross-functional teams to improve service stability and lead post-implementation reviews, reporting key performance indicators to leadership.
Minimum Requirements
- Bachelor's degree in IT, Computer Science, Engineering, Business Administration, or related field, or equivalent experience.
- 10+ years of extensive experience in IT Service Management, technology operations, governance, or operational risk with significant hands-on Change Management leadership.
- Proven experience leading CAB or equivalent governance forums in a large, complex, or global organization.
- Strong working knowledge of ITIL Change Enablement practices and experience with an enterprise ITSM platform; ServiceNow experience preferred.
Ideal Candidate Profile
- Experienced leader capable of influencing senior technology leaders and business stakeholders across complex, global organizations under governance and operational risk constraints.
- Strategic operator skilled in chairing governance forums, balancing business agility with risk, and integrating audit and compliance requirements.
- Demonstrated track record in improving Change Management workflows, driving continuous improvement and measurable process outcomes using ITSM tools such as ServiceNow.