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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, and mid-level generalist operations title drive high applicant competition.
Workplace, front-desk and engagement skills are moderately transferable across industries.
Moderate filters for hands-on facilities, front-office management, and client engagement experience.
Job Description
Structured overview of role & requirementsAbout This Role
Drive client and senior leadership engagement through dedicated experience delivery and integrated workplace experience.
Manage and audit front office team activities, reception management, and client visit tracking to ensure quality and timely service.
Lead employee engagement initiatives by analyzing feedback, addressing complaints, and maintaining high standards in workplace areas including common guest spaces.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
On-site work location: Mumbai, Maharashtra
Manage a team including Front Office Executives and Experience Ambassadors.
Must be able to handle multiple operational tasks such as audit, client visit tracking, CRM calendar management, and complaint resolution.
Ideal Candidate Profile
Experienced in managing workplace operations, front office teams, and employee engagement programs.
Capable of interacting effectively with senior leadership and clients to drive engagement and deliver high-touch experiences.
Skilled in monitoring service quality, analyzing feedback for continuous improvement, and managing multiple coordination and tracking workflows.