Assistant Technical Architect_2325
Allianz SE (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 18–35 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own product requirements creation and systems specification verification for Contact Center and Omnichannel technologies including WFM, Call Recording, and Email/Chat integration.
- Support vendor collaborations and work with product owners and development teams to ensure architectural compliance and quality through the development lifecycle.
- Define and develop solution architecture including application designs consistent with SOA principles and communicate architectural impacts to stakeholders.
Minimum Requirements
- Experience managing interactions across multiple channels including call center technologies and Omnichannel services (Teams, SMS, Email, Chat).
- Working knowledge of SaaS solutions, Contact Center domain, and tools like JIRA and ServiceNow (SNOW).
- Experience with creating and maintaining structured system documentation and translating business requirements into technical specifications.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in solution architecture within contact center environments with a clear understanding of integrating multiple channel services.
- Capable of detailed design and low-level architectural decision-making consistent with SOA and able to define evolution paths for solutions.
- Strong communicator able to facilitate transparent stakeholder communication and support collaborative problem-solving across teams and vendors.