Manager - Technical Project Manager
Firstsource Solutions Limited (company site, opens in a new tab)6–8 yrsBengaluruOn-siteDirect career pageEst. 14–22 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage technical project delivery for contact center technology and CX AI implementations with accountability for project planning, risk management, and stakeholder communication.
- Oversee architecture deployment, integration models, and cloud platform configurations related to conversational AI and enterprise telephony solutions.
- Drive agile or hybrid delivery models using PM tools like Jira and Confluence while handling technical deep-dives and executive status reviews.
Minimum Requirements
- 6-8 years of experience in technical project management or delivery management with 3-4 years specifically in contact center technology or CX AI implementations.
- Working knowledge of conversational AI solutions including voicebot, chatbot, agent assist, and QA automation.
- Hands-on familiarity with cloud platforms such as AWS, Azure, or GCP including VPC configuration, networking, security groups, and deployment pipelines.
- Proficiency in project management and delivery tools (Jira, Confluence, Smartsheet, MS Project) and experience with agile or hybrid delivery models.
Ideal Candidate Profile
- Experienced with direct implementations of CX AI platforms like Kore AI, Yellow AI, or Google CCAI, including API and real-time streaming integrations.
- Familiar with enterprise telephony systems and CCaaS platforms such as Genesys, Five9, or Twilio, coupled with a solid understanding of SIP, SBC configurations, and call flow designs.
- Comfortable operating across technical architecture reviews, DevOps/CI-CD pipelines, and compliance frameworks in managed services or BPO environments serving enterprise clients.