Manager - Technical Project Manager
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro Bangalore, mid-level TPM title, and broad CX/cloud skillset drive high applicant competition.
Role requires contact-center telephony, CX AI, and BPO delivery experience, limiting cross-industry transferability.
Explicit 6-8 years plus mandatory CX telephony, cloud, and compliance experience makes screening strict.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage technical project delivery for contact center technology and CX AI implementations with accountability for project planning, risk management, and stakeholder communication.
Oversee architecture deployment, integration models, and cloud platform configurations related to conversational AI and enterprise telephony solutions.
Drive agile or hybrid delivery models using PM tools like Jira and Confluence while handling technical deep-dives and executive status reviews.
Minimum Requirements
6-8 years of experience in technical project management or delivery management with 3-4 years specifically in contact center technology or CX AI implementations.
Working knowledge of conversational AI solutions including voicebot, chatbot, agent assist, and QA automation.
Hands-on familiarity with cloud platforms such as AWS, Azure, or GCP including VPC configuration, networking, security groups, and deployment pipelines.
Proficiency in project management and delivery tools (Jira, Confluence, Smartsheet, MS Project) and experience with agile or hybrid delivery models.
Ideal Candidate Profile
Experienced with direct implementations of CX AI platforms like Kore AI, Yellow AI, or Google CCAI, including API and real-time streaming integrations.
Familiar with enterprise telephony systems and CCaaS platforms such as Genesys, Five9, or Twilio, coupled with a solid understanding of SIP, SBC configurations, and call flow designs.
Comfortable operating across technical architecture reviews, DevOps/CI-CD pipelines, and compliance frameworks in managed services or BPO environments serving enterprise clients.