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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong brand and metro location but senior niche role reduces applicant density.
CRM implementation skills transfer across industries but require platform-specific experience, so medium transferability.
Explicit 8+ years plus mandatory Salesforce/Dynamics certifications and platform skills enforce strict filters.
Job Description
Structured overview of role & requirementsAbout This Role
Provide expert-level support and configuration for MS-Dynamics 365, Salesforce, Microsoft 365, PowerApps, and related CRM systems.
Analyze business requirements and implement effective CRM solutions including customization, integration, and troubleshooting.
Conduct end-user training, maintain documentation, and manage resolution of support tickets for CRM modules.
Minimum Requirements
Minimum 8 years experience as a senior MS-Dynamics/Salesforce functional consultant.
Required certifications in MS-Dynamics 365 and Salesforce (e.g., Sales Cloud, Service Cloud, Apex, Lightning).
Bachelor’s degree in information technology, Sales/Marketing Legal or related field.
Work Experience Required: Minimum 8+ years in relevant CRM consulting roles.
Ideal Candidate Profile
Experienced in business process configuration, requirements gathering, fit-gap analysis, testing, and end-user training within CRM environments.
Proficient in integrating and troubleshooting CRM tools with complementary platforms like Power Automate, PowerApps, and SharePoint in an Agile environment.
Capable of managing multiple projects concurrently and working collaboratively with cross-functional teams and clients.