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Protocol Intelligence
Data-driven signals on your job's competitivenessRemote, mid-level enterprise CSM in metro APAC with generalist requirements increases candidate competition.
Customer success skills are transferable across industries, but legal/AI preference increases domain specificity.
Explicit 5+ years enterprise SaaS CSM requirement and enterprise account ownership increases shortlisting rigor.
Job Description
Structured overview of role & requirementsAbout This Role
Own strategic account management for a portfolio of enterprise clients across Singapore and APAC, driving adoption, retention, and expansion.
Lead onboarding and implementation of complex enterprise AI deployments within legal and professional services sectors.
Collaborate cross-functionally to align customer needs with product development and develop scalable customer success processes in the APAC region.
Minimum Requirements
Minimum 5 years experience in customer success, account management, or strategic consulting in enterprise SaaS or technology.
Experience managing complex enterprise accounts with multiple stakeholders, including senior legal leadership.
Based in or willing to relocate to Singapore with ability to travel within APAC.
Work eligibility: Must be authorized to work in India; no visa sponsorship available for this role.
Ideal Candidate Profile
Experienced in legal industry clients, professional services, or AI/LLM products for strategic customer success.
Strong analytical skills to use customer health data and product metrics to inform engagement and growth strategies.
Demonstrates ability to influence diverse stakeholders including C-suite and senior legal professionals in a fast-growing tech environment.