Associate Fraud & Claims Operations Representative
Wells FargoMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, metro location, and a junior generalist operations role attract many applicants.
Skills transfer to other banks/BPOs but domain knowledge in fraud, AML, and KYC increases specificity.
Minimal explicit experience and no certifications required, so screening is relatively permissive.
Job Description
Structured overview of role & requirementsAbout This Role
Support and document all relevant customer information regarding fraud and claims issues.
Conduct research and provide updates on new and ongoing claims, identifying opportunities to improve customer experience based on complex account activity.
Perform routine customer support tasks in a call center environment, escalating issues to senior team members as necessary.
Minimum Requirements
6+ months of customer service support experience or equivalent (work experience, training, military experience, education).
Ability to work rotating shifts including weekends and holidays.
Work Experience Required: Minimum 6 months in relevant customer service or equivalent experience.
Ability to manage caseload within timeframe expectations independently or as part of a team.
Ideal Candidate Profile
Familiarity with fraud detection operations and lifecycle for debit, credit cards, AML, KYC, and online fraud products.
Experience or knowledge of fraud alerts, detection, or prevention within banking financial operations.
Comfortable working in a results-driven, call center environment managing multiple cases with the ability to escalate appropriately.