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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, mid-level generalist role, metro location, and broad skill requirements drive high competition.
Core incident management and monitoring skills transfer across industries, though banking domain knowledge moderately matters.
Explicit 6+ years requirement plus mandatory monitoring/tool experience increases shortlisting rigidity.
Job Description
Structured overview of role & requirementsAbout This Role
Provide technical expertise and operational support in 24x7 application support, including real-time issue escalation and resolution.
Act as backup shift lead ensuring shift continuity, task coordination, and major incident management.
Develop and maintain support procedures, runbooks, participate in releases, and lead improvement initiatives for operational excellence.
Minimum Requirements
6+ years experience in Application Support or Production Support with senior technical or shift lead roles.
Hands-on experience with monitoring and observability tools like ITRS Geneos, Splunk, AppDynamics, Dynatrace, or equivalent.
Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management.
Bachelor's degree or equivalent experience.
Ideal Candidate Profile
Experienced in dynamic, high-pressure 24x7 operational environments coordinating cross-functional teams.
Skilled in stakeholder communication including technical updates during major incidents and executive reporting.
Proficient in using dashboard/reporting tools (Grafana, Power BI, Tableau, ServiceNow) and incident tracking systems (ServiceNow, JIRA).