4651-Associate Director - Implementation Engineering Operations
Innovaccer Inc. (company site, opens in a new tab)8–12 yrsNoidaOn-siteDirect career pageEst. 30–45 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Set strategic direction for delivery operations processes, models, and communication across Implementation Engineering.
- Ensure credible milestone plans, forecast accuracy tracking, and account health ratings are evidence-backed.
- Build and maintain resource capacity models, enforce change-control processes, track cost-to-serve, and lead delivery risk communication and decision facilitation.
Minimum Requirements
- 8–12 years in delivery operations, implementation management, program/PMO, or business operations within B2B SaaS or enterprise software.
- Proven experience building capacity models and resource plans aligned with demand forecasts.
- Hands-on experience driving automation or AI-agent adoption in operational workflows.
- Strong analytical skills with Excel/Sheets, SQL, or BI tools; excellent stakeholder management across multiple teams.
Ideal Candidate Profile
- Experienced leader capable of structuring ambiguous, strategic delivery problems and driving them to closure independently.
- Demonstrated ability to bridge technical delivery with business operations, managing cross-functional stakeholders including Finance and C-Suite.
- Track record of operational excellence through evidence-based metrics, automation implementation, and real-time risk communication.