Lead SRE Engineer (ON CONTRACT / CONTRACT TO HIRE)
Reltio (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead 24×7 follow-the-sun SRE operations focused on customer enablement, incident response, and service restoration.
- Own and drive operational KPIs related to customer issues, ticket management, escalations, and RCA compliance to improve customer experience.
- Coordinate cross-functional teams for major incidents, automate processes, and mentor engineers to enhance operational efficiency and technical excellence.
Minimum Requirements
- Engineering degree in Computer Science or related technical field.
- 8+ years experience in SRE, Cloud Operations, or Production Engineering with technical leadership responsibilities.
- Experience supporting highly available SaaS or cloud platforms in a 24×7 production environment.
- Hands-on experience with AWS, GCP, or Azure; Kubernetes; Infrastructure as Code (preferably Terraform); and strong Linux, networking, troubleshooting skills.
Ideal Candidate Profile
- Experienced leader in managing 24×7 cloud platform operations with a KPI-driven, customer-focused approach.
- Proven ability to lead complex, multi-team incident management and drive accountability without direct authority.
- Skilled in driving operational improvements, automation, and mentoring within cross-functional environments focused on production reliability.