Lead SRE Engineer (ON CONTRACT / CONTRACT TO HIRE)
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location and broad infra skillset increase competition, but seniority reduces applicant density.
Skills are moderately transferable across industries but SaaS multi-tenant and customer-facing experience increases domain specificity.
Explicit 8+ years, leadership, and mandatory cloud, Kubernetes, Terraform skills make screening highly strict.
Job Description
Structured overview of role & requirementsAbout This Role
Lead 24×7 follow-the-sun SRE operations focused on customer enablement, incident response, and service restoration.
Own and drive operational KPIs related to customer issues, ticket management, escalations, and RCA compliance to improve customer experience.
Coordinate cross-functional teams for major incidents, automate processes, and mentor engineers to enhance operational efficiency and technical excellence.
Minimum Requirements
Engineering degree in Computer Science or related technical field.
8+ years experience in SRE, Cloud Operations, or Production Engineering with technical leadership responsibilities.
Experience supporting highly available SaaS or cloud platforms in a 24×7 production environment.
Hands-on experience with AWS, GCP, or Azure; Kubernetes; Infrastructure as Code (preferably Terraform); and strong Linux, networking, troubleshooting skills.
Ideal Candidate Profile
Experienced leader in managing 24×7 cloud platform operations with a KPI-driven, customer-focused approach.
Proven ability to lead complex, multi-team incident management and drive accountability without direct authority.
Skilled in driving operational improvements, automation, and mentoring within cross-functional environments focused on production reliability.