Senior SRE Engineer (CONTRACT / CONTRACT TO HIRE)
Reltio (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and manage 24×7 follow-the-sun SRE operations supporting Customer Enablement with rapid incident response and escalation.
- Drive and improve customer and operational KPIs including ticket aging, response times, escalations, and RCA SLA compliance.
- Collaborate cross-functionally to enable customer go-lives, reduce incidents via automation, and strengthen incident and RCA governance.
Minimum Requirements
- Engineering degree in Computer Science or related technical field.
- 5+ years experience in SRE, Cloud Operations, Platform Engineering or Production Engineering supporting highly available SaaS/cloud platforms in 24×7 production.
- Hands-on experience with major cloud providers (AWS, GCP, or Azure) and Kubernetes/containerized production environments.
- Experience with Infrastructure as Code (preferably Terraform), automation tools (Jenkins, GitOps), Linux, networking, incident management, and production reliability practices.
Ideal Candidate Profile
- Experienced in managing global 24×7 follow-the-sun SRE or Cloud Platform operations with strong focus on operational KPIs and customer experience.
- Proficient at cross-team collaboration for incident management, ticket handling, and operational improvements in SaaS/cloud environments.
- Skilled in automating repetitive operational workflows and advancing self-service or AI-powered support solutions.