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Protocol Intelligence
Data-driven signals on your job's competitivenessNiche Nexthink skillset but mid-level Bangalore role leads to moderate competition.
Specialized Nexthink/1E and EUC platform skills limit cross-industry transferability.
Explicit 3–6 years and required Nexthink/1E EUC experience increases screening rigor.
Job Description
Structured overview of role & requirementsAbout This Role
Monitor and analyze Digital Employee Experience (DEX) across enterprise endpoints using Nexthink and 1E platforms to identify and address issues.
Correlate telemetry data and ITSM tickets to drive root cause analysis, reduce ticket volumes, and support automation and remediation efforts.
Prepare reports, service reviews, and maintain operational documentation to support continuous improvement of employee digital experience.
Minimum Requirements
3–6 years of experience in EUC operations, Digital Workplace Endpoint support, or analytics roles.
Hands-on experience with at least one DEX platform (Nexthink or 1E preferred).
Familiarity with Windows 10/11 and macOS endpoint fundamentals.
Work Experience Required: 3–6 years in relevant domains.
Ideal Candidate Profile
Strong analytical skills with experience in telemetry data analysis and root cause analysis for endpoint performance and user experience.
Experience working with ITSM tools (e.g., ServiceNow) and correlating experience data with incident management.
Comfortable operating within defined IT service management processes (ITIL) and contributing to automation and continuous service improvements.