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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, Bengaluru metro, and a generalist Sales Analyst title drive high candidate competition.
Sales analytics and customer-support skills transfer across industries, though FP&A adds moderate specificity.
Explicit 1-3 years requirement and mandatory FP&A moderately filter applicants.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and resolve client queries related to sales transactions and product support within defined SLAs.
Document and track all client interactions, troubleshoot effectively, and escalate unresolved or serious issues.
Participate in ongoing product training and collaborate with team leaders to enhance service quality and operational excellence.
Minimum Requirements
1-3 years of experience in Financial Planning & Analysis or related domain.
Proven ability to manage client transactions and resolve issues adhering to SLA requirements.
Mandatory skills include Financial Planning & Analysis.
Work Experience Required: 1-3 Years.
Ideal Candidate Profile
Experienced in client support with a focus on transaction management and issue resolution in financial contexts.
Able to handle high-volume client interactions while maintaining quality and compliance with process standards.
Familiar with continuous learning and capability building in product features and customer service processes.