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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, broad generalist role, metro location, and wide skillset increase applicant competition.
AV and enterprise ITSM skills are moderately transferable across large enterprises, but remain domain-specific for events.
Requires specialized AV, ITSM, and networking skills but no explicit years, causing moderate resume filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Lead planning and execution of regional strategic refresh projects and transformational initiatives focusing on audio-visual technologies.
Own and provide service management for audio-visual products including video conferencing, wireless sharing, room schedulers, and digital signage within the region.
Coordinate daily operational support activities, provide advanced technical support, and act as primary point of contact for third-party vendors and escalation issues.
Minimum Requirements
Experience with installation, configuration, and management of enterprise AV technologies (e.g., videoconferencing codecs, wireless sharing devices, room schedulers).
Technical proficiency in AV infrastructure, networking, and collaboration platforms such as Microsoft Teams Rooms, Zoom, Webex.
Work Experience Required: Not explicitly mentioned in the JD.
Location: Must be based in or able to work from Pune, India.
Ideal Candidate Profile
Experienced in leading technical planning and execution of corporate and executive hybrid events using professional AV production equipment.
Capable of coordinating across multiple stakeholders including vendors and internal teams for effective problem resolution and service delivery.
Proficient in IT service management processes (incident, problem, change management) within a technology operations or enterprise services environment.