Senior Consultant, I&O Operations - Change Management
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location and known employer increase competition, but specialized ITIL/change focus limits applicant pool.
Role requires domain-specific ITSM and change governance expertise, making cross-industry fit moderately constrained.
Explicit 10+ years, mandated change leadership and ITSM governance experience create highly strict filters.
Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end enterprise Change Management process including governance oversight for high-risk, emergency, and business-critical changes.
Chair and facilitate Change Advisory Board (CAB) forums, managing change readiness, risk assessment, and approval recommendations.
Drive reduction in change failures and incidents by partnering with cross-functional teams and leading post-implementation reviews, while reporting performance and ensuring audit compliance.
Minimum Requirements
Bachelor's degree in IT, Computer Science, Engineering, Business Administration, or related field (or equivalent experience).
10+ years experience in IT Service Management, technology operations, governance, or operational risk, with significant hands-on Change Management leadership.
Proven experience leading CAB or equivalent governance forums in large or global organizations.
Strong working knowledge of ITIL Change Enablement practices and enterprise ITSM platforms; ServiceNow experience preferred.
Ideal Candidate Profile
Experienced leader with hands-on ownership of complex Change Management governance in global or large enterprise environments.
Skilled in balancing operational risk and business agility through risk-based decision-making and senior stakeholder engagement.
Capable of driving continuous improvement, audit readiness, and performance measurement within ITSM frameworks using tools like ServiceNow.