Assistant Manager - Operations -Remittance Enquiries
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Protocol Intelligence
Data-driven signals on your job's competitivenessRemote role, metro location, and common operations title increase applicant competition despite payments specialization.
Specialized remittance/payment investigations and ISO20022 expertise limit cross-industry transferability.
Explicit 7-8 years plus mandatory ISO20022/payments expertise and regulatory awareness make filters strict.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end investigation and resolution of high-risk, high-value London payments, including time-critical and potentially regulatory-impact cases.
Lead, mentor, and allocate workload to investigators, ensuring timely case closures and quality control of CPC processes with MIS and dashboards.
Drive process improvements, automation, and root cause analysis for remittance enquiries, coordinating with operations and client services to reduce errors and customer impact.
Minimum Requirements
7-8 years of diversified banking operations experience across various products and services.
Graduate degree (field not explicitly mentioned).
Strong working knowledge of banking processes, systems, and Compliance/AML/Regulatory requirements.
Proficient in computer skills and understanding of internal operating systems.
Ideal Candidate Profile
Experienced in complex payment investigations including ISO 20022 (pacs.008/pacs.009) and legacy MT messaging.
Skilled in operational leadership with ability to manage, mentor, and coach investigators under SLA and quality constraints.
Analytical and process-oriented with experience driving automation/digitalization and cross-team collaboration to resolve high-impact operational issues.