Assistant Manager - Operations -Remittance Enquiries
Mashreq (company site, opens in a new tab)7–8 yrsBengaluruRemoteDirect career pageEst. 10–18 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end investigation and resolution of high-risk, high-value London payments, including time-critical and potentially regulatory-impact cases.
- Lead, mentor, and allocate workload to investigators, ensuring timely case closures and quality control of CPC processes with MIS and dashboards.
- Drive process improvements, automation, and root cause analysis for remittance enquiries, coordinating with operations and client services to reduce errors and customer impact.
Minimum Requirements
- 7-8 years of diversified banking operations experience across various products and services.
- Graduate degree (field not explicitly mentioned).
- Strong working knowledge of banking processes, systems, and Compliance/AML/Regulatory requirements.
- Proficient in computer skills and understanding of internal operating systems.
Ideal Candidate Profile
- Experienced in complex payment investigations including ISO 20022 (pacs.008/pacs.009) and legacy MT messaging.
- Skilled in operational leadership with ability to manage, mentor, and coach investigators under SLA and quality constraints.
- Analytical and process-oriented with experience driving automation/digitalization and cross-team collaboration to resolve high-impact operational issues.