Senior Manager - Process Excellence - Global Service Centre
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand and specialized process-automation role yields moderate competition.
Requires deep logistics, supply chain, and ERP experience, limiting cross-industry transferability.
ERP, automation, and domain expertise required but no explicit years, so moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end process redesign using Design Thinking in Logistics, Supply Chain, Procurement, O2C, and Finance domains.
Drive automation strategy and implementation leveraging RPA, AI, and low-code tools, including development of ROI models and collaboration with Oracle Fusion ERP teams.
Act as transformation advisor and change leader, facilitating workshops, managing stakeholder communications, and ensuring adoption of new processes.
Minimum Requirements
Experience in process transformation, redesign, and automation within Logistics, Supply Chain, Procurement, Order-to-Cash, and Finance processes.
Familiarity with automation technologies such as RPA, AI, and low-code development tools.
Experience working with Oracle Fusion ERP and collaborating with functional consultants and IT teams.
Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
Experienced in leading complex process reengineering projects with a data-driven and human-centered approach in large-scale global service environments.
Demonstrated ability to develop and execute automation strategies aligned with business goals and ERP system capabilities.
Skilled in stakeholder management and change leadership, with experience driving adoption through workshops and effective communication with senior leadership.