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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, common analytics title, mid-level experience band, metro location, and broad technical requirements drive high competition.
Requires banking operations knowledge but uses transferable analytics skills, so fit sensitivity is medium.
Explicit 4/6 year requirement plus mandatory analytics stack and banking-domain expectations increases filter strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Drive strategy and implementation of data-driven operational improvements across Citi Personal Banking Operations including Customer Service, Core Operations, Credit Operations, Collections, and Recoveries.
Gather and analyze cross-functional operational data to identify trends and deliver actionable insights for business planning, process enhancement, and cost reduction.
Lead exploratory and confirmatory data analysis, mentor junior team members, and collaborate with internal and onshore business partners to improve decision strategies and automation initiatives.
Minimum Requirements
4+ years experience with a Master's degree or 6+ years experience with a Bachelor's degree in a relevant domain.
Strong technical proficiency in SQL, Python, PySpark, SAS, and experience with automation tools; expertise in data extraction, manipulation, and analytics solution development.
Experience in banking domain operations or financial services, with knowledge of regulatory requirements such as KYC, AML, and contact center operations.
Work Experience Required: 4+ years with Masters or 6+ years with Bachelors, relevant domain experience as specified; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in end-to-end analytics solution delivery including storytelling, data management, and presentation to senior stakeholders targeting operational efficiency.
Demonstrates strong domain expertise in banking operations, process improvement, and customer experience enhancement through data-driven insights.
Proficient in leveraging advanced programming and automation technologies, including hands-on Gen AI experience to innovate and improve operational productivity and performance management.