753665WD Convo & Agentic AI Developer-Senior Associate-Hyderabad
PwC (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 18–30 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Design, build, and maintain AI-driven conversational agents (chatbots/voicebots) on CCaaS platforms, focusing on end-to-end lifecycle management including conversational design, NLU model development, and integration.
- Implement and optimize advanced agentic AI solutions incorporating LLMs, multi-agent orchestrations, and RAG pipelines to support complex contact center workflows and improve performance metrics like containment rate and CSAT.
- Collaborate with solution architects, product owners, and clients to translate business requirements into technical designs while troubleshooting production issues and supporting deployment activities.
Minimum Requirements
- Bachelor's degree mandatory.
- Minimum 5 years relevant work experience required.
- Hands-on experience with at least one CCaaS platform (e.g., NICE CXone, Genesys Cloud, Amazon Connect, Five9, Avaya, Twilio Flex).
- Proficiency in conversational AI development tools and programming languages such as Python and JavaScript/Node.js.
Ideal Candidate Profile
- Proven track record of independently owning at least one end-to-end conversational or agentic AI deployment from design through go-live in a client-facing environment.
- Strong experience with LLM/agentic AI frameworks (OpenAI, Anthropic APIs, LangChain, etc.) and prompt engineering fundamentals relevant to contact center automation.
- Experience mentoring junior engineers and collaborating in agile/Scrum teams with emphasis on delivering scalable AI/ML-driven contact center solutions.