753665WD Convo & Agentic AI Developer-Senior Associate-Hyderabad
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, metro location, and mid-level experience increase competition, but niche CCaaS/LLM skills limit applicants.
Highly specialized conversational AI and CCaaS domain limits transferability across industries.
Explicit five-year requirement plus broad mandatory LLM, CCaaS, and programming skills enforces strict filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Design, build, and maintain AI-driven conversational agents (chatbots/voicebots) on CCaaS platforms, focusing on end-to-end lifecycle management including conversational design, NLU model development, and integration.
Implement and optimize advanced agentic AI solutions incorporating LLMs, multi-agent orchestrations, and RAG pipelines to support complex contact center workflows and improve performance metrics like containment rate and CSAT.
Collaborate with solution architects, product owners, and clients to translate business requirements into technical designs while troubleshooting production issues and supporting deployment activities.
Minimum Requirements
Bachelor's degree mandatory.
Minimum 5 years relevant work experience required.
Hands-on experience with at least one CCaaS platform (e.g., NICE CXone, Genesys Cloud, Amazon Connect, Five9, Avaya, Twilio Flex).
Proficiency in conversational AI development tools and programming languages such as Python and JavaScript/Node.js.
Ideal Candidate Profile
Proven track record of independently owning at least one end-to-end conversational or agentic AI deployment from design through go-live in a client-facing environment.
Strong experience with LLM/agentic AI frameworks (OpenAI, Anthropic APIs, LangChain, etc.) and prompt engineering fundamentals relevant to contact center automation.
Experience mentoring junior engineers and collaborating in agile/Scrum teams with emphasis on delivering scalable AI/ML-driven contact center solutions.