Sr Support Engineer - L2/L3 App Support, SQL, PLSQL, Unix Shell Scripting, Control-M
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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level support role with common skills and known brand, producing moderate applicant competition.
Core infra and support skills transfer across industries, but product/retail domain knowledge moderately matters.
Explicit 5-7 years plus mandatory L2/L3, SQL, Unix, Control-M and Azure skills increases shortlisting rigidity.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end customer solution support for Tier 1/2 customers, focusing on incident prevention, solution stability, and increased service adoption.
Drive continuous operational improvements using lean methodology, automation, and monitoring tools to elevate service quality and customer satisfaction.
Mentor and train team members on techno-functional skills, and engage early in implementation projects to ensure seamless delivery into operations.
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, or relevant discipline.
5-7 years of corporate experience in customer-facing roles within retail domain or similar products.
Mandatory technical skills: L2/L3 application support, SQL, PLSQL, Unix Shell Scripting, Control-M, ETL, and cloud technologies (Azure).
Availability for shift work including out-of-hours support to provide 24x7 customer service.
Ideal Candidate Profile
Experienced in complex application support with strong troubleshooting skills across databases, middleware, and cloud platforms, especially MS Azure.
Demonstrated ability to lead operational improvements, implement automation, and apply lean methodologies in support environments.
Proficient in communication and collaboration with multi-disciplinary teams and customers, balancing technical depth with customer-centric engagement.