Onboarding Specialist I

Own and manage the entire customer onboarding process from sale to adoption for assigned clients, ensuring smooth transitions and rapid value realization.

Lead onboarding projects by coordinating timelines, milestones, and cross-functional internal stakeholders to deliver successful onboarding outcomes.

Conduct product onboarding sessions, provide training, configure customer environments, and build trusted relationships with multiple client stakeholders, including senior contacts.

3–5 years of experience in customer onboarding, implementation, project coordination, or customer success.

Strong client-facing communication and presentation skills with ability to engage senior stakeholders confidently.

Proven ability to independently manage multiple onboarding projects and coordinate cross-functional teams in a fast-paced environment.

Hybrid work model requires working onsite at least 50% of the time if residing within commuting distance to Diligent office locations (e.g., Bengaluru).

Experienced operating in fast-paced, client-facing B2B SaaS or technology environments, preferably with enterprise or global accounts.

Skilled at managing complex stakeholder relationships across administrators, business leaders, and senior client contacts, serving as a trusted advisor in early customer lifecycle phases.

Demonstrates strong organizational skills with a proactive, self-driven approach to independently drive onboarding projects to completion.