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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro mid-level customer-success role with broad requirements and known startup backing increases applicant competition.
Preference for fleet experience increases industry specificity, but customer-success skills are partially transferable.
Mandatory 4+ years fleet customer-support, people management, and CRM skills create moderate candidate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage the Customer Success team responsible for monitoring and resolving drivers’ issues within Operations.
Own accountability for all Moove vehicles and ensure drivers comply with company rules and receive accurate information.
Drive key metrics such as driver retention, churn rates, ticket resolution, and driver performance targets through data analysis and strategic plans.
Minimum Requirements
Bachelor's degree in any discipline.
Minimum 4 years of experience in customer care/support roles in the fleet industry (preferably 4 wheeler).
Proficiency in Microsoft Excel and familiarity with Customer Success and CRM tools.
Work Experience Required: 4+ years in fleet customer care/support roles; Transportation industry experience is a plus.
Ideal Candidate Profile
Experienced in managing and training customer-facing teams in a fleet or transportation operational environment.
Data-driven with strong analytical capabilities to monitor driver performance and improve key retention and churn metrics.
Operates well in a city-level operational setting, interfacing directly with internal leadership (City General Manager) and cross-functional teams.