Assistant Manager- Customer Success (Bangalore)
Moove (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 8–12 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage the Customer Success team responsible for monitoring and resolving drivers’ issues within Operations.
- Own accountability for all Moove vehicles and ensure drivers comply with company rules and receive accurate information.
- Drive key metrics such as driver retention, churn rates, ticket resolution, and driver performance targets through data analysis and strategic plans.
Minimum Requirements
- Bachelor's degree in any discipline.
- Minimum 4 years of experience in customer care/support roles in the fleet industry (preferably 4 wheeler).
- Proficiency in Microsoft Excel and familiarity with Customer Success and CRM tools.
- Work Experience Required: 4+ years in fleet customer care/support roles; Transportation industry experience is a plus.
Ideal Candidate Profile
- Experienced in managing and training customer-facing teams in a fleet or transportation operational environment.
- Data-driven with strong analytical capabilities to monitor driver performance and improve key retention and churn metrics.
- Operates well in a city-level operational setting, interfacing directly with internal leadership (City General Manager) and cross-functional teams.