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Protocol Intelligence
Data-driven signals on your job's competitivenessCommon CSM role, Bangalore metro, generalist requirements, and recognizable SaaS employer increase competition.
Preference for enterprise SaaS/account management raises domain bias but skills remain moderately transferable across industries.
Explicit experience cap plus SaaS/account management and Salesforce experience create moderate shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and grow a portfolio of customer accounts focusing on retention, revenue growth, and product usage.
Coordinate customer onboarding, training, and lifecycle experience to ensure high satisfaction (measured by NPS and client advocacy).
Collaborate internally with sales, implementation, and other teams to identify expansion leads and maintain strong client relationships including with senior stakeholders.
Minimum Requirements
Up to 3 years of experience, preferably in enterprise account management or SaaS.
Experience with sales CRM tools such as Salesforce.
Work onsite at least 50% of the time if located near a Diligent office (hybrid work model).
Fluency in languages other than English is desirable but not mandatory.
Ideal Candidate Profile
Experience working in enterprise SaaS or technology-driven customer success environments.
Proven ability to manage multiple stakeholders and negotiate renewals or expansions.
Comfortable engaging with senior client executives (C-suite and Directors) and coordinating cross-functional teams internally.