Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 SaaS brand, metro location, and visible customer-facing technical role increase competition.
Requires Zendesk product expertise and industry vertical depth, reducing cross-industry transferability.
Explicit 10+ years, required enterprise background, and Zendesk product expertise make shortlisting strict.
Job Description
Structured overview of role & requirementsAbout This Role
Serve as the technical liaison for large customers, integrating technical expertise with business goals to maximize value from Zendesk solutions.
Develop and lead customized Customer Technical Roadmaps with clear improvement plans and conduct regular business and operational reviews.
Coordinate Zendesk resources to support implementations, resolve critical issues, and advocate customer needs with product teams.
Minimum Requirements
Based in Pune with night shifts aligned to AMER business hours.
10+ years technical experience with at least 5 years in enterprise environments.
Proven experience managing Zendesk environments and driving technical initiatives.
Must be physically located and plan to work from Karnataka or Maharashtra.
Ideal Candidate Profile
Experienced in customer-facing technical leadership and enterprise service/operational support.
Skilled in SaaS implementations, APIs, and complex technical problem-solving.
Able to build strategic technical roadmaps aligned with client business objectives and deliver measurable ROI.