Technical Account Manager
Zendesk (company site, opens in a new tab)10+ yrsPuneOn-siteDirect career pageEst. 28–45 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as the technical liaison for large customers, integrating technical expertise with business goals to maximize value from Zendesk solutions.
- Develop and lead customized Customer Technical Roadmaps with clear improvement plans and conduct regular business and operational reviews.
- Coordinate Zendesk resources to support implementations, resolve critical issues, and advocate customer needs with product teams.
Minimum Requirements
- Based in Pune with night shifts aligned to AMER business hours.
- 10+ years technical experience with at least 5 years in enterprise environments.
- Proven experience managing Zendesk environments and driving technical initiatives.
- Must be physically located and plan to work from Karnataka or Maharashtra.
Ideal Candidate Profile
- Experienced in customer-facing technical leadership and enterprise service/operational support.
- Skilled in SaaS implementations, APIs, and complex technical problem-solving.
- Able to build strategic technical roadmaps aligned with client business objectives and deliver measurable ROI.