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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, metro location, and a common early-career operations role increases candidate competition.
Transferable across industries but prefers hospitality/facilities backgrounds.
Explicit 1–3 years hospitality experience, degree, and communication requirements create moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Serve as the single point of contact for employees on office floors, managing daily workspace needs and resolving issues within defined SLAs.
Build direct relationships with office occupants and coordinate with teams (housekeeping, engineering) to ensure workspace services meet client-defined guidelines.
Plan and execute employee engagement events, collect feedback for continuous improvement, and support client initiatives including technology roll-outs and financial controls adherence.
Minimum Requirements
Bachelor's degree in Hotel Management, Business, or related field.
1-3 years experience in hospitality (hotel, aviation) or coworking spaces.
Proficiency in MS Office suite and excellent verbal and written communication skills.
Location requirement: On-site in Bengaluru, Karnataka; Scheduled weekly hours: 48.
Ideal Candidate Profile
Experienced in fast-paced, client-facing environments with a focus on customer-centric service delivery in workspace or hospitality settings.
Skilled at relationship building and cross-functional coordination to drive high-quality service and employee engagement.
Able to monitor and implement operational improvements based on feedback and aligned with financial and client-specific requirements.