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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong JLL brand, metro location, entry-level generalist role, and 1–3 years experience increase applicant density.
Facilities and hospitality focus limits transferability moderately across industries.
Explicit 1–3 years hospitality experience and degree preference enforce moderate filtering of candidates.
Job Description
Structured overview of role & requirementsAbout This Role
Own the day-to-day employee experience in a large modern office, acting as the single point of contact for workspace needs and issue resolution.
Ensure all service tickets and feedback are addressed within defined SLAs and report patterns or concerns to management regularly.
Plan and execute employee engagement events, drive client-specific initiatives, and ensure financial processes and controls are followed in operations.
Minimum Requirements
Bachelor's degree or degree in Hotel Management, Business, or related field required.
1 to 3 years of experience in hospitality (hotel/aviation) or coworking spaces.
Proficient in MS Office and excellent verbal and written communication skills.
Location requirement: On-site in Hyderabad, Telangana, working 48 hours per week.
Ideal Candidate Profile
Experienced in delivering workspace or hospitality-related customer experience in fast-paced environments.
Ability to build direct relationships with employees and stakeholders to understand and address service needs effectively.
Familiarity with coordinating cross-functional teams (housekeeping, engineering) and managing employee feedback for continuous improvement.