Technical Operations Manager – Cloud Infrastructure & Managed Services
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, senior cloud operations title, and broad managed-services skillset raise competition.
Moderate: cloud managed-services and ITIL focus makes skills somewhat industry-specific.
High due to explicit 12+ years, mandatory cloud/ITIL experience, and leadership requirements.
Job Description
Structured overview of role & requirementsAbout This Role
Lead Infrastructure Operations team in Noida and serve as primary delivery lead for global stakeholders.
Drive operational excellence ensuring compliance with SLAs, manage P1/P2 incident management, and lead service lifecycle activities across global cloud environments.
Manage customer onboarding, infrastructure upgrades, migrations, and drive automation and efficiency initiatives in a 24x7 cloud managed services setting.
Minimum Requirements
12–15+ years of IT experience with reputed organizations with at least 7–8 years leading technical teams.
Experience managing service operations or delivery for large cloud infrastructure or cloud-hosted services.
Strong understanding of ITIL-based Service Management, Incident Management, Change Management, and Service Lifecycle processes.
Bachelor’s degree in Engineering (Computer Science, IT, Electronics, Electrical) required; flexibility to work in shifts due to global team collaboration.
Ideal Candidate Profile
Experienced leader in global 24x7 cloud managed services and managing geographically distributed teams.
Proven capability in driving organizational transformation, operational excellence, and stakeholder management across AWS and/or Azure cloud environments.
Familiarity with ITSM tools (ServiceNow, Jira, Confluence), experience with middleware technologies, preferably including Axway products.