Technical Operations Manager – Cloud Infrastructure & Managed Services
Sopra Steria (company site, opens in a new tab)12+ yrsNoidaOn-siteDirect career pageEst. 25–40 LPA
Posted on 21 Sept
Reach people at Sopra Steria
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Sopra Steria you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead Infrastructure Operations team in Noida and serve as primary delivery lead for global stakeholders.
- Drive operational excellence ensuring compliance with SLAs, manage P1/P2 incident management, and lead service lifecycle activities across global cloud environments.
- Manage customer onboarding, infrastructure upgrades, migrations, and drive automation and efficiency initiatives in a 24x7 cloud managed services setting.
Minimum Requirements
- 12–15+ years of IT experience with reputed organizations with at least 7–8 years leading technical teams.
- Experience managing service operations or delivery for large cloud infrastructure or cloud-hosted services.
- Strong understanding of ITIL-based Service Management, Incident Management, Change Management, and Service Lifecycle processes.
- Bachelor’s degree in Engineering (Computer Science, IT, Electronics, Electrical) required; flexibility to work in shifts due to global team collaboration.
Ideal Candidate Profile
- Experienced leader in global 24x7 cloud managed services and managing geographically distributed teams.
- Proven capability in driving organizational transformation, operational excellence, and stakeholder management across AWS and/or Azure cloud environments.
- Familiarity with ITSM tools (ServiceNow, Jira, Confluence), experience with middleware technologies, preferably including Axway products.