REGIONAL IS OPERATIONS LEADER - R&D APAC
OPmobility (company site, opens in a new tab)6–8 yrsPuneOn-siteDirect career pageEst. 16–28 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee IS operation service delivery across APAC region focused on R&D stakeholders, enforcing Group IS/IT policies and standards.
- Lead critical incident management in APAC time zone ensuring timely resolution, escalation, and communication; generate major breakdown reports with lessons learned.
- Manage regional change implementation and Build-to-Run project handovers; provide performance analysis for incidents, service requests, and regional changes with continuous improvement initiatives.
Minimum Requirements
- Bachelor’s or Master’s degree in Information Systems, Computer Science, or equivalent.
- ITIL V3 or V4 certification (Service Operations or Service Management) preferred; Project Management or Service Delivery Management certification (e.g., PMP, PRINCE2) advantageous.
- 6–8 years of IT Operations experience with minimum 3 years in service delivery management.
- Work Location: Pune, India; Work Experience Required: At least 6–8 years with 3 years in service delivery management.
Ideal Candidate Profile
- Experienced in managing SLAs and KPIs in regional or global IS service delivery environment.
- Skilled in coordinating operational transitions using Build-to-Run frameworks and managing operational readiness for new projects.
- Demonstrated capability to lead cross-functional coordination between global and regional teams for service continuity and improvement.