Manager - Enterprise Infrastructure Service Management
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro Mumbai location and broad ITSM managerial responsibilities attract moderate applicant competition.
Role demands specific enterprise ITSM and infrastructure experience, reducing cross-industry transferability.
Requires ITIL expertise and proven enterprise infrastructure service-management, prompting moderate skills and experience screening.
Job Description
Structured overview of role & requirementsAbout This Role
Own and lead service management for enterprise infrastructure, focusing on operational excellence and alignment with business goals.
Manage end-to-end incident lifecycle, IT infrastructure monitoring, SLA enforcement, capacity and availability management.
Act as primary contact for service management issues, lead projects, report to leadership, and mentor team members.
Minimum Requirements
Strong expertise in IT service management principles and methodologies (e.g., ITIL).
Proven experience managing enterprise infrastructure services.
Hands-on experience with incident management, IT infrastructure monitoring tools, service portfolio management, SLA governance, capacity and availability management.
Experience with ManageEngine ServiceDesk Plus, Endpoint Central, or Site24x7 is a plus but not mandatory. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in leading cross-functional teams and driving IT service improvements in complex enterprise environments.
Skilled in stakeholder engagement to align IT services with business priorities.
Familiar with ITSM operational tools and metrics, with demonstrated ability to handle escalation and capacity planning effectively.