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Protocol Intelligence
Data-driven signals on your job's competitivenessNiche ServiceNow AI specialization reduces applicants, but metro location and mid-level experience increase competition.
ServiceNow platform and AI-specific skills are highly specific, limiting easy cross-industry transferability.
Explicit 3+ years ServiceNow requirement, mandatory platform skills and AI capabilities create strict shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end design, build, test, secure, document, and operation of AI-enabled ServiceNow IT Request Fulfillment solutions at global scale.
Identify, prototype, validate, and convert practical AI use cases (Now Assist, GenAI, AI Agents, etc.) into production-ready capabilities.
Coach and drive AI adoption and best practices within ITRF team, ensuring compliance with security, governance, and ethical AI standards.
Minimum Requirements
Minimum 3 years of hands-on ServiceNow development experience including JavaScript, Glide API, Flow Designer, integration, and debugging.
Practical experience with ServiceNow AI capabilities such as Now Assist, Now Assist for Creator, Virtual Agent, Predictive Intelligence; AI Agents experience preferred.
Completed degree in Computer Science, IT, Software Engineering, Data Science or equivalent; ServiceNow Certified Application Developer (CAD) preferred.
Work Experience Required: Extensive professional experience as Application Specialist, Business Analyst or comparable role; experience owning ServiceNow implementations in global enterprise environment.
Ideal Candidate Profile
Experienced in IT Request Fulfillment and Service Catalog management within ServiceNow, including approvals, fulfillment flows, and Employee Center or Service Portal.
Able to critically evaluate AI output for correctness, security, maintainability, hallucination control and ensure AI solutions align with standards and responsible AI practices.
Skilled at translating business requirements into scalable, secure, production-grade AI-enabled ServiceNow workflows and coaching global cross-functional teams on AI adoption and quality controls.