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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer and metro location balanced by niche CCaaS/Sprinklr specialization and seniority.
Role requires deep CCaaS, Sprinklr, and telephony expertise, limiting cross-industry transferability.
Explicit 8+ years and mandatory Sprinklr CCaaS, telephony, and integration expertise required.
Job Description
Structured overview of role & requirementsAbout This Role
Lead strategic managed services engagements for enterprise Sprinklr CCaaS customers, driving architecture and transformation.
Own design and governance of scalable, enterprise-grade omnichannel contact center solutions including automation, AI, routing, and system integrations.
Act as trusted advisor to senior stakeholders to shape platform strategy, drive platform adoption, and realize business value from customer service technology.
Minimum Requirements
8+ years in managed services, CCaaS, solution consulting, or customer service technology transformation.
Deep expertise in Sprinklr CCaaS platform including digital, voice, omnichannel, automation, and AI capabilities.
Strong knowledge of contact center architecture, IVR, routing, automation, telephony technologies (VoIP, SIP, CTI, ACD), and enterprise system integrations.
Work Experience Required: Minimum 8 years as explicitly mentioned in the JD.
Ideal Candidate Profile
Technical and strategic expert capable of translating complex business needs into scalable customer experience transformation roadmaps.
Experienced in influencing senior executives and acting as a trusted advisor on platform strategy and contact center modernization.
Leader and mentor who drives delivery standards, best practices, and has a track record of enterprise transformation in CX and contact center environments.